Evie Energy Logo

 

 

 

 

 

 

Company Registration No: 13752796.

Registered Office: 23 Bankside, Kidlington, Oxfordshire, OX5 1JE, GBR.

 

Standard Terms and Conditions

Effective Date: June 2025
Company Name: Evie Energy
Website: www.evieenergy.co.uk

 

These Terms and Conditions ("Terms") apply to all EV charge point installation services provided by Evie Energy through an online platform. By accessing our website or placing an order for installation, you agree to be bound by these Terms.

1. Definitions

  • “Service” refers to the sale and installation of electric vehicle charge points offered by Evie Energy.
  • “Customer” or “You” means any individual or business ordering installation services via our online platform.
  • “Site” refers to the location where the charge point is to be installed.
  • “Installer” refers to a qualified electrician or technician assigned by us or our partner to carry out the installation.
  • “Equipment” refers to the EV charge point and any associated hardware supplied.

2. Eligibility

To place an order, you must:

  • Be the property owner or have written permission from the owner to install equipment;
  • Provide accurate and complete information about the site.

3. Scope of Service

The standard installation package includes:

  • Installation of the EV charger;
  • Mounting of the unit on a suitable wall or post;
  • Up to 5 meters of cabling from the distribution board;
  • Connection to an existing fuse board or consumer unit;
  • Testing and certification of the installation.

Additional costs may apply for:

  • Cable runs exceeding the standard distance;
  • Civil or structural modifications;
  • Upgrades to existing electrical infrastructure;
  • Additional features like smart load balancing, Wi-Fi boosters, etc.
  • Travel Time & Expenses if information incorrect

4. Ordering and Site Assessment

  • Customers may be required to complete a pre-installation survey online or submit photos of the site.
  • We reserve the right to adjust the quoted price if unforeseen/undisclosed conditions are discovered at the time of installation.
  • An on-site survey may be arranged if required.

5. Payment Terms

  • In accordance with Evergy Payment Ts & Cs
  • Any Alterations will be agreed and charged directly to Evie Energy
  • Credit card Transaction fees will be applied accordingly

6. Cancellations and Refunds

  • Cancellations made more than [48] hours before installation may be refunded in full.
  • Cancellations within [48] hours of installation may incur an administrative fee.
  • Refunds will not be issued once the installation is complete.

7. Installation Responsibilities

You agree to:

  • Ensure access to the property on the agreed date;
  • Provide access to electrical infrastructure, meters, or fuse boards;
  • Remove any obstructions prior to installation;
  • Ensure Wi-Fi or internet connectivity if required for smart charger functionality.

8. Warranty and Maintenance

  • Equipment is covered by the manufacturer’s warranty.
  • Installation workmanship is guaranteed for 12 months from the date of completion.
  • Warranty does not cover damage caused by misuse, accidents, external electrical faults, or unauthorized alterations.

9. Liability

  • We will not be liable for any indirect or consequential losses, including lost income or use of the charge point.
  • We are not liable for delays caused by events beyond our control, including weather, access issues, or regulatory inspections.
  • You are responsible for informing your local authority or freeholder if permissions are required.

10. Compliance and Certification

  • All installations are carried out by qualified personnel in accordance with local building and electrical regulations.
  • You will receive a certificate of installation or compliance upon completion.

11. Intellectual Property

All content, materials, and branding on the website remain the intellectual property of Evie Energy. No part may be reproduced without prior written consent.

12. Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on our website and take effect immediately upon publication.

13. Governing Law

These Terms are governed by the laws of United Kingdom. Any disputes will be handled by the courts of arbitration.

14. Contact

Evie Energy
Email: info@evieenergy.co.uk
Phone: 01865 378824
Address: 23 Bankside, Kidlington, Oxford, OX5 1JE